Service department
You bought the best – let us help look after your Investment! Our services: Reductions, Enlargements, Repairs, Insurance Quotes
All work is carried out by our experienced team and is covered by our service agreement for 6 months. Our in house repair department use the same materials and machinery used during the manufacture of our awnings. We can usually reduce/enlarge awnings by a maximum of 50cm, please ask for details as this varies by model/size. We endeavour to repair roofs, panels, windows and zips on all our awning models from 2000 onward.
We will arrange trouble free collection & return of your awning anywhere in the UK.
Go to repair enquiry form add
If your awning needs a loving hand, go to our repair enquiry form and fill out the form.
Go to repair enquiry form
1 year extra warranty add
Isabella dealers add
All Isabella dealers are carefully selected partners and receive regular training so that they are able to provide the best possible product information, whether it be good advice or help in choosing the right tent.
When it comes to repairing an awning, the dealer is also ready to provide the best assistance, and the awning can of course be handed in to the dealer, who will ensure that it is forwarded to Isabella A/S.
Tips & tricks add
We will be posting regular updates here, giving you our top tips and tricks, from pegging techniques to storm protection.
Find lots of tips & tricks here
Find the pole you need add
Need a pole? You can find it here.
Repairs
Contact us to hear more about our repairs and alterations services
Contact
For all other enquiries please contact
Address
Isabella House | Drakes Farm, Drakes Drive, Long Crendon | Buckinghamshire HP18 9BA
That's why you should choose Isabella's service centre – we go the extra mile for you
At Isabella, we know how important it is to provide the best service, which is why we do everything we can to be the best. We don't just want happy and satisfied campers as customers, we want the most satisfied customers, and we know that this means we have to go the extra mile all the time. Investing in an Isabella awning should be a positive and secure experience, and hopefully it will provide the setting for many wonderful camping experiences.
With Isabella's unique design and quality, we are confident that we can contribute to this. Together with our well-established dealer network, we will strive to provide the best service in the world.
We have therefore drawn up the following statements, which you can count on!
- We will help you as best we can.
- We will show understanding for your problem.
- We will meet you with a positive and welcoming attitude.
- We offer a complete review of the tent and will discuss every conceivable problem with you.
- We will give you a fixed price for the repair.
- We will do things right the first time – ‘fix it right’.
- We will perform a quality check before returning the item to you.
- We will deliver at the agreed time.
- We will always provide a thorough explanation of what has been done.
- We will deliver the repair neatly and cleanly packaged.
If, as a customer of Isabella A/S, you find that we do not live up to the above commitments, we hope you will let us know.